“The Kareo support staff are friendly and knowledgeable. I recently became employed in the office and knew nothing of Kareo billing and utilized the support line almost daily. I had no one to train me in the system as the previous biller had to leave quickly. I have been very pleased with the patience and understanding of the reps and the quick solutions they have offered. Some of the issues were very easy and took almost no time to correct, while others had to have follow up calls or e-mails. Those harder ones are where I realized that the support team will go over and above what is expected to get office staff the correct solutions.”
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