Kareo Platform

Our standard monthly subscription fee for your first module is $300 per physician provider. Each additional module is 50% off of that price. There is additional, lower pricing for non-physician providers (i.e., PA, NP, PT, etc.). You can add additional users to the account who support that provider. There are no additional per–practice or per–user fees and no set-up or cancellation fees. For example, if there were two providers in an office, the fee for a single module would be $600 per month. (This pricing is an example based on our standard monthly subscription with no discounts or other promotions that may apply with specials or with our partner applications.) For more detail on pricing, visit our Plans & Pricing page.

No. There are no setup fees and no long-term contract. You simply pay as you go on a month-to-month basis and can cancel at any time.

It is best that you get a free consultation with one of our Solution Consultants to identify your needs so you can choose the right plan for your practice.

You can sign up now and start using your account immediately. You can begin sending electronic claims to all commercial insurance companies within 48 hours. A few payers, such as Medicare, Medicaid, Blue Cross/Blue Shield, may require signup to file an insurance-specific enrollment form before you can submit electronic claims. Once these payers process your enrollment form, typically within 5-30 days, you can begin sending electronic claims to these payers immediately through Kareo.

Yes. Kareo does offer Data Import services. We are able to import a variety of data, ranging from patient demographics to insurance lists. There may be a charge for our import services, which will depend on the kind of data we will be importing. The price generally ranges from $250 to $1500, depending on the volume of data and time that it takes to transfer. We are able to complete most projects within 5-7 business days. You can provide your data in a variety of formats, including a Comma–Separated Value (.CSV) or Microsoft Excel (.XLS), Text (.TXT), Access Database (MDB), etc. Alternatively, if you are unable to export/acquire your data, we can remotely access your system and attempt to acquire your data for you at no additional charge.

Yes. If you are not completely satisfied, you can export your data at any time at no additional charge. You can save a copy of your data to your local computer in standard file formats, such as Comma–Separated Value (.CSV) or Microsoft Excel (.XLS). This provides you with the flexibility to store a backup copy of your data on your own computer or take your data with you if you ever decide to cancel your subscription to Kareo.

Subscription fees are billed a month in advance of service, except for the first month when you are billed a prorated fee based on the number of days you had access to Kareo. We accept payment by direct debit to your checking account or by credit card including Visa, MasterCard, Discover, or American Express. Payments are due on the tenth day of each month. A minimum of one provider charge will be billed when you sign up.

We want to make it easy to use Kareo. For more details, review our Customer Subscription Agreement. Then, be sure to review our Pricing Policy, Customer Support Policy and Privacy Policy as well.

There is no need to set up an account with a clearinghouse, and there are no additional fees for electronic claims and remittance services. Our Enrollments team will assist you in enrolling with the clearinghouses used by Kareo. Kareo offers an integrated platform that includes cloud-based medical billing software for your practice combined with electronic connectivity to insurers, all provided under one affordable fee structure.

You can begin sending electronic claims to all commercial insurance companies, such as Aetna, Cigna, United Healthcare, and many others, within 48 hours of signing up for Kareo. A few payers, such as Medicare, Medicaid, Blue Cross/Blue Shield, may require signup to file an insurance-specific enrollment form before you can submit electronic claims. Once these payers process your enrollment form, typically within 5-30 days, you can begin sending electronic claims to these payers immediately through Kareo.

We offer a complete onboarding and training program with your subscription. Our team will be available to answer your questions as you complete the essential steps of your onboarding including watching our training videos, setting up a provider, enrolling in electronic claims, sending your first batch of electronic claims, and having your claims accepted by at least one major insurance company.

Upon sign up, you will be assigned a Success Coach who will be with you through your entire setup process. In addition, our Kareo Training Specialists will help guide you through our training webinars. For more information visit https://helpme.kareo.com/01_Kareo_PM

Kareo offers convenient self–service customer support resources at no additional charge with every subscription. This includes online help, user manuals, guides, training videos, knowledge bases, and our user community forum. You also receive ongoing help with any electronic claims or electronic remittance enrollment questions at no additional charge. We also offer email, chat, and phone support options.

Kareo support can be reached Monday through Friday, 5 AM – 5 PM (Pacific Time), excluding national holidays.

You can email: support@kareo.com, chat with a live agent: www.kareo.com/chat, or phone: 1-888-775-2736.

Yes, we offer you the flexibility to accept credit cards online, over the phone, or storing patient credit cards on file. It’s simple and affordable to set up an account and start processing credit cards in Kareo. The payments are processed through a merchant account, deposited directly into your bank account, and posted to Kareo. This can be used in conjunction with or without a card swiper. There are no set up or monthly fees, no contracts, and you can cancel anytime. It allows you to accept all forms of card types, including FSA, HSA, debit, Visa, MasterCard, and American Express. Rates are per transaction as follows:

• Patient present in office charge: 2.3% + $0.30 tax per transaction,
• Patient credit card on file or paying online 3.9% + $0.30 tax per transaction.

You can submit electronic claims to more than 4,000 insurers through Kareo. We support Medicare, Medicaid, Blue Cross, Blue Shield, and Tricare in every state. We also support major national insurers, such as Aetna, Cigna, Humana, and United Healthcare, as well as local IPAs and smaller insurers. To find out if you can submit electronic claims to a specific government payer or commercial insurance company, check out the Kareo medical billing software payer list.

We currently support professional claim formats, used for provider charges, using the CMS 1500 paper claim format and ANSI 837p electronic claim format. We also support institutional claim formats, both UB-04 and 837I, for Ambulatory Surgical Centers (ASC), Comprehensive Outpatient Rehabilitation Facility (CORF), and Outpatient Rehabilitation Facility (ORF).

It is our experience that each insurance company may have a different policy regarding how they reimburse for medical claims associated with Out-of-Network providers and the level of electronic services (electronic claims, remittance, and eligibility) they support with Out-of-Network providers. These varying policies are independent of the medical software or clearinghouse used to bill them. So we recommend that you call each insurance company to receive a definitive answer regarding their claim reimbursement process and the electronic services they will allow as it relates to Out-of-Network providers.

Windows 7 or newer version of Windows, 1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor, 1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit), a stable high-speed internet connection such as DSL, Cable Modem, or T1, and a 17” monitor with 1024x768 screen resolution. For a better Kareo desktop application experience we recommend: Windows 7 or newer version of Windows, 2 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor, 2GB RAM and a 19” monitor with 1280x1024 screen resolution.

Yes. You can access the Kareo platform in your web browser and may be accessed on any PC or Mac computer. For minimum requirements we recommend Firefox or Chrome browser installed, 1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor, 2 gigabytes (GB) of RAM or more. For a better Kareo platform experience in the browser we recommend: 2 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor, 4 gigabytes (GB) RAM, and a 19” monitor with 1280x1024 screen resolution

Your data is securely encrypted, stored, and backed up in the cloud. All your data being sent to and downloaded from our servers is protected with industry-standard encryption. Kareo is compliant with all HIPAA Privacy and Security Rules. For more information about security, please read our Security Notice.

With Kareo Engage, you’ll also get access to our complete platform and a number of additional functions. These include secure messaging, calendar and online scheduling, appointment reminders, registration, mobile and so much more.

In addition to the functions accessible through the Kareo platform, Kareo Engage fully integrates with additional Kareo modules, each designed uniquely for independent practices and developed to help you run a more successful practice. These include Kareo Clinical (EHR) and one of two billing modules including Kareo Billing (our do-it-yourself billing software) or Managed Billing (outsourcing your billing to our expert team). Also, Kareo Marketplace allows you to add customized clinical, financial and accounting functions through integrations with strategic partners. Welcome to the only complete platform. You’ll love your practice on Kareo!

We offer free support, free onboarding, a clear and simple pricing model, free trials and free features to ensure a positive experience for our customers. We don’t ask you to sign a long-term contract because we want to earn your business on an ongoing basis. We also have one of the few open API programs in the industry, allowing other companies to integrate directly with Kareo, providing a more complete platform and increased benefits to our customers.

The Kareo provider profile helps you establish a strong online presence. The provider profile is the easiest way to improve your Google search results and will help funnel patients to your practice’s website. With our easy and simple sign up process, you can instantly customize your own directory listing on the web with a professional-looking directory listing and site, allowing you to be found by patients.

If you don’t shine online, you won't succeed in today’s highly competitive market. Therefore, it’s vital to maintain a strong online presence. Did you know that 77% of patients search online before making a medical appointment with a medical provider? Patients these days are savvy consumers who know how to find the best patient options available to them. Many will read online reviews and social media before choosing a doctor.

A patient who has a bad experience may not come back. How you connect, talk to and relate with your patients is very important. Using Kareo Engage will help to make their lives easier and will ensure they write positively about their experience.

• Get the look of a professional, modern-looking web presence
• Easily update your name, location and office hours
• Get found easily on all the top search engines
• Allow patients to schedule an appointment online
• Upload your registration forms for patients to access and complete
• Link to the physician’s profile page from the physician’s own website or social media sites