Streamlining Patient Engagement Through Technology #KareoChat Recap

Technology is a huge part of our everyday life. It makes sense to use it to improve our healthcare experience, and as this study shows, 48% of patients are looking for ways to be more involved in their healthcare treatment. Knowing that patients want to be involved paves the way to find ways to increase patient engagement with tech.

In a recent #KareoChat (first and third Thursdays at 9 a.m. PST/ 12 p.m. EST), Whende Carroll @whendemcarroll, MSN, RN-BC an informatics specialist with over 20 years of experience in nursing and the dynamic universe of health information technology, hosted the chat discussing ways to use technology to improve patient engagement.

Let’s dive into the discussion.

Topic 1: How Do You Use Health Information Technology to Streamline Workflows in Your Independent Medical Practice?

Health Information Technology is meant to make the healthcare process more efficient for everyone, from the patients to the clinicians. Here are a few ways chatters use HIT to streamline workflows.

The participants also noted that nursing staff are excellent to lead the way to define or redefine a practices current process as they usually interact with the process from start to finish.

Topic 2: What’s Your Unique Definition of “Connected Health”?

The participants had a chance to discuss what “connected health” means. Here are a few definitions they added:

Topic 3: What Specific Ways Can You Use Connected Health to Serve the Quadruple Aim in Healthcare: Lower Costs, Improve Care Quality, and Enhance the Patient and Clinician Experience?

How can the Quadruple Aim be reached? Here are some great responses from the participants.

Topic 4: What Benefits Does Offering Patients a Way to Connect With a Medical Practice Before Their Visit Have on Patient Satisfaction? Why Do Some Practices Have Claim Rejection Problems?

Patients want to feel they are valued before, during and after a visit. Having ways for them to connect to the practice helps improve their overall satisfaction.

This was a great conversation about how patients respond to pen and paper vs. computer in giving information to healthcare providers.

Topic 5: What is Your Opinion? Do EMR Decision Support Tools Such as Prompts and Reminders for Both Patients and Staff Foster Engagement? What About Safety?

Are reminders and prompts a good thing? Here are a few thoughts from the chatters.

Bonus: What is the Most Successful Way That You Improve People - and Patient Connectedness While Delivering Care Throughout the Patient Care Continuum?

At the end of the day, healthcare is all about the patient and ultimately, their experience. Here are a few thoughts on how to improve patient connectedness while delivering quality care.

Improving the way patients connect with their care is on the minds of many healthcare professionals. This was a great #KareoChat on improving the patient experience by using technology.

And as always, join us every first and third Thursday at 9 a.m. Pacific time @GoKareo #KareoChat to talk about critical topics facing independent practices and the patients they serve.

About the Author

Janet is co-founder at Healthcare Marketing Network. She is an External Advisory Board Member of the Mayo Clinic Social Media Network and podcast host @...

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